Software⏱️ 3 min read

How to Fix: Weird streaming issue

Streaming issues after phone update: try resetting network settings or clearing cache for Prime Video and Pluto TV apps.


The 'weird streaming issue' you're experiencing is a common problem that can be caused by various factors, including changes in network settings or software updates. Since your phone recently updated to T Mobile from US Cellular, it's possible that the update may have affected the way your device handles streaming video content. The fact that other devices on the network are working fine while yours isn't suggests a potential issue with your device's connectivity or configuration.

⚠️ Common Causes

  • Changes in network settings or software updates can cause streaming issues.
  • A faulty Wi-Fi adapter or antenna can lead to connectivity problems with streaming services.
  • A misconfigured DNS server or IP address can also affect your ability to stream video content.

🛠️ Step-by-Step Verified Fixes

Method 1: Reset Network Settings

  1. Step 1: Go to your phone's settings app and select 'Network & Internet' or 'Wireless & Networks'.
  2. Step 2: Look for the option to reset network settings to their default values. This may vary depending on your device model, so refer to your user manual if necessary.

Method 2: Check and Update DNS Server Settings

  1. Step 1: Go to your phone's settings app and select 'Network & Internet' or 'Wireless & Networks'.
  2. Step 2: Look for the option to set a custom DNS server. If available, try setting it to Google Public DNS (8.8.8.8 and 8.8.4.4) or OpenDNS.

💡 Conclusion

To resolve the 'weird streaming issue', try resetting your network settings to their default values or checking and updating your DNS server settings. If none of these methods work, it's possible that there's a more complex issue with your device's configuration or hardware. In this case, consider visiting a T Mobile store for further assistance.

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