Software⏱️ 3 min read📅 2026-05-26

How to Fix: Good news: Seems they fixed the backend bug preventing users from removing

Backend server bug fixed, allowing users to remove linked devices from MS account.


The backend bug preventing users from removing devices from their Microsoft account was caused by a desynchronization between the MS servers and either non-existent copy of Windows or different hardware configuration associated with the persistent device ID on that particular machine. This issue occurred when the user's Windows installation was either reinstalled, wiped completely, or had its hardware swapped with different components.

⚠️ Common Causes

  • Hardware changes or Windows reinstallations
  • Corrupted device IDs on the MS servers
  • Insufficient synchronization between MS servers and local devices

🛠️ Step-by-Step Verified Fixes

Method 1: Re-Synchronize Device IDs

  1. Step 1: Open the Microsoft account settings and navigate to the 'Devices' section.
  2. Step 2: Click on the device that is causing issues and select 'Remove device'.
  3. Step 3: Follow the prompts to re-synchronize your device ID with the MS servers.

Method 2: Reset Device Settings

  1. Step 1: Open the Windows settings and navigate to 'Update & Security'.
  2. Step 2: Click on 'Recovery' and select 'Reset this PC'.
  3. Step 3: Follow the prompts to reset your device settings and re-synchronize with the MS servers.

Method 3: Reinstall Windows

  1. Step 1: Back up your important files and data.
  2. Step 2: Insert the Windows installation media and follow the prompts to reinstall Windows.
  3. Step 3: Once reinstalled, navigate to the Microsoft account settings and re-add your device.

💡 Conclusion

By following these steps, you should be able to resolve the issue with removing devices from your Microsoft account. Remember to always back up your important files and data before making any changes to your device or account settings.

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